1. Gain greater understanding of leader responsibilities
2. Create and maintain an efficient, effective, and motivated team
3. Maximize your team performance by understanding human behavior and focusing on the needs of the individual and the team
4. Improve your ability to communicate with the team and your customers
5. Strengthen your techniques for managing the performance of the team

This workshop is highly recommended for business leaders, senior executives, managers, supervisors and other professionals in positions of leadership.

Leadership:

• The principles of leadership
• How people lead and influence others
• Types of power leaders possess
• Techniques for developing power
• Attributes of effective leaders
• Who does the leader serve

Motivation:

• Principles of motivation
• Motivation techniques to use with your team
• Factors affecting motivation

Relationship Management:

• Building productive relationships with others
• Techniques for influencing others
• Techniques for building rapport with different personalities
• The concepts and importance of communication
• Preferred communication channels, methods, and styles
• Verbalizing expectations in a clear manner
• Breaking down barriers to create effective communications

Decision Making, Delegation, and Problem Solving:

• Decision making elements
• Making decisions with confidence
• S.M.A.R.T. outcome criteria
• Delegation principles
• Proven problem-solving approaches
• Common pitfalls in effective decision making

Performance Management:

• Effective performance management
• Leaders' responsibilities for evaluating, reprimanding, and counseling staff
• Preparing for performance management discussions
• Conducting performance management discussions
• Evaluating performance expectations objectively

What Effective Leaders Know About Managing People?

• Interpersonal skills
• Communication
• Self-assessment
• Conflict resolution
• Performance evaluation
• Teambuilding skills
• Characteristics of effective teams
• Developmental stages and team dynamics

Maintaining a Motivated Workforce:

• Role of leader as motivator
• Mentoring and coaching
• Sharing power and delegating
• Creating the entrepreneurial environment

Change Management Skills:

• The dynamics and effects of change
• Effective responses to change
• Helping employees through transitions
• Strategic decision-making